Frequently Asked Questions

Frequently Asked Questions

What time does the clinic open?

Our clinic doors are open at 7:15 a.m., and appointments start at 8:00 a.m. Visit the Service Locations page to view our clinic locations and check operating hours at the clinic of your choice. Due to the high demand for services, we use a walk-in process to ensure clients receive prompt and professional service from our health care professionals.

Satellite clinic hours vary. Please call the satellite clinic in your area for current hours of operation.

Do I need a referral to visit the clinic?

No, you do not need a referral to visit any CAHS clinic. You can walk-in to our clinic or schedule an appointment by calling (225) 922-2700.

What do I need to bring to my first appointment/Walk-in visit?

You will need to bring the following items with you on your first visit to our clinic:

  • Social security card
  • Valid Louisiana ID or driver’s license and/or discharge papers from East Baton Rouge Parish Prison
  • Insurance card
  • Proof of address
  • Proof of receipt/denial of public assistance
  • Copy of most recent federal tax return
  • Proof of one month check stubs or other income

Will CAHS accept my insurance?

CAHS accepts Medicaid, Medicare and all private insurance. You can check with your insurance carrier to determine if CAHS if a provider in your network.

Click here to view the list of the insurance providers in our network.

I do not have insurance. Can I still visit the CAHS clinic?

Yes. CAHS has a sliding scale fee for service to accommodate individuals and families without insurance.

Will I see a doctor during my first visit?

Our first priority is to ensure clients who have an urgent need are seen by a physician. If all the physicians are with patients, you will meet with a social work or clinician to assess your needs.

Why do you have a walk-in process?

We use a walk-in process to meet the high demand for services in our community and to avoid clients waiting weeks to be seen by a health care professional.

What is a walk-in?

Clients or potential clients are able to walk-in to any of our clinics without an appointment. Clients will be screened and triaged to determine what services will be needed to help meet their needs.

Can I schedule an appointment?

Yes. Once you are established as a client, you can schedule appointments.

What should I do in a crisis?

If you feel you are in crisis or have a medical emergency, you should call 911 and/or go to the nearest emergency room for services.

What areas does CAHS serve?

The District includes the seven parishes of Ascension, East Baton Rouge, East Feliciana, Iberville, Pointe Coupee, West Baton Rouge, and West Feliciana.

How does the CAHS model benefit the community?

I. Oversight by Board of Directors

Management and oversight are provided by a board of community volunteers. This structure provides greater accountability and responsiveness to the local communities.

II. Financial Flexibility

CAHS is allowed to retain all federal funds, self-generated funds and any funds collected under the Medical Assistance Program (Title XIX-Medicaid) in excess of funds provided in the general appropriation act, which are collected for the provision of services. These funds are placed in a separate account (Escrow), and use of these funds is determined based on recommendations from CAHS staff and approval of the Board of Directors.

III. Streamlined Contract Approval

Under the Louisiana Procurement Code, CAHS is allowed to let contracts directly.

IV. Hiring Flexibility

Operates without Limitations of Table of Organization
Pre-established tables of organization (T.O.) formulated by the Division of Administration through the budget development process limits the number of employee positions an organization can have at any given time. CAHS is exempted from this limitation and is allowed to create essential operational and services positions as needed and as funding allows.

V. Multi-disciplinary, Cross Program Planning

Management/community driven, Board directed strategy
Enhanced management efficiency by shifting from program-segregated, competing funding needs, to a highly efficient, integrated management structure which streamlined three offices into one, with one executive director as lead administrator to oversee the agency.

  • Improves Geographic Access
  • Expand Access to Services – Local accountability to all 7 parishes through Board oversight expands service access.
  • Facilitates Prevention Focus and Early Intervention
  • Strategically Seeks Community Input to: identify needs and resources, and to implement needed services
VI. Community Partnerships

Serves as community convener, developing a system of care.

Partnerships or collaborations have increased awareness of, and referrals to, CAHS’s services, helped to address the stigma associated with disabilities, and served as a means to implement prevention and early intervention strategies.

VII. Staff & Provider Training/Community Training

The purpose of the Staff Development Program is to provide: training to meet professional licensure and certification requirements; cross training across the three disability areas; “best practice” approaches to address client needs; and other training to fulfill objectives identified in the Strategic Plan.

Sample training topics include:

  • Police Training
  • Relapse Prevention
  • Compulsive Gambling
  • Overview of Developmental Disabilities Services:
  • Who is Eligible and How to Assess Them
  • Side Effects of Medication and Adverse Drug
  • Reactions
  • Working with Intravenous Drug Abusers
  • Confidentiality
  • Assessing the Suicidal Client
  • Working with Clients in Spiritual Crisis
  • Child Abuse/Neglect Reporting Laws
  • Treatment of Clients with Co-occurring Disorders
  • Implementing the Carver Model: Board Governance